NaptimeCards Terms of Service

CANCELLATION AND REFUND POLICY

If you need to cancel, let us know RIGHT AWAY! We have to know before it is shipped.

  • Orders that are not started - cancelling is no problem! Your transaction will be voided.
  • Orders that have already been proofed or printed incur a non-refundable $30 setup charge.
  • PDF images that have been sent through email are not refundable.
  • If you are dissatisfied with your final product, tell us! We WANT to make it right and will work with you to get you what you intended.

RETURNS on Shipped Items

  • Orders that have been shipped must be returned in their entirety for a refund. Refunds of print charges are reduced by a non-refundable $30 setup for custom artwork. Shipping charges are not refundable.
  • PDF items are not refundable. If you need an adjustment, we would be happy to make it.

 

PRINT AT HOME Products

When you purchase our print at home PDF files, you are purchasing the right for use by a single user for personal use only. Don't share it or sell it! You may not sell the image, the file, or use the images contained in any other product. We appreciate your respect of our product and the hard work put into it!

Because printers and page set-up varies greatly across the gamut of users, we do not guarantee print quality. If you are having trouble getting the results you expect, first, check your printer instructions and set-up options. Worse case, a local color printer, i.e. Kinkos, should be able to print our files out for you, and likely offer a variety of papers and envelopes to choose from.

 

SHIPPING

We ship via US Priority Mail and US Priority Mail Express.

When your order is shipped (after 1-3 business days production time), you will receive a tracking number via email and can see the estimated delivery date projection.

If your order arrives after the projected delivery date, please call us, to help us improve our service.

 

 

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