Frequently Asked Questions
To make things simpler, you do not have to arrange and position your text. Simply provide us with your wording version, and our artist will automatically make it look as close to the sample as possible. If you have a special request regarding the text layout, just let us know.
We ship via USPS Priority Mail. You may choose between Priority Mail service (2-3 days), or Priority Mail Express (1-2 days) delivery. Shipping time is added to production time, which requires 1-3 business days on average. For international shipping, please contact us for a personalized quote.
It takes us 1-3 business after you place your order to produce your custom items and then ship them. Depending on the shipping method you choose, and your location, you can the receive your finished products 2-10 days after placing the order. The delivery estimate on our product pages should give you a fair idea within 1 business days, and is usually a bit less. Expect a bit more delivery time to remote areas.
Our products come with the typestyle shown unless options are given. If you wish to request a different font, and we own it, just ask.
You may reorder the same products within 30 days of receiving the original order. After that date, please call for availability. Reorder costs are the increment between your previous quantity and the new total quantity, plus a $10 setup fee.
For items personalized with your photo, please follow these tips:
When you place an order, your credit card will be charged. If you need to cancel, you need to do it quickly, before we begin work. Art setup charges, and printable PDF files are not refundale.