NaptimeCards Information

Frequently Asked Questions

Adding Your Text

How long until I get my order?

Shipping Rates

Typestyles

Reorders

Photo Tips

Billing

 

 

Adding Your Text

To make things simpler, you do not have to arrange and position your text. Simply provide us with your wording version, and our artist will automatically make it look as close to the sample as possible. If you have a special request regarding the text layout, just let us know.

 

Shipping Rates

We ship via USPS Priority Mail. You may choose between Priority Mail service (2-3 days), or Priority Mail Express (1-2 days) delivery. Shipping time is added to production time, which requires 1-3 business days on average. For international shipping, please contact us for a personalized quote.

 

Turnaround

It takes us 1-3 business after you place your order to produce your custom items and then ship them. Depending on the shipping method you choose, and your location, you can the receive your finished products 2-10 days after placing the order. The delivery estimate on our product pages should give you a fair idea within 1 business days, and is usually a bit less. Expect a bit more delivery time to remote areas.

 

Typestyles

Our products come with the typestyle shown unless options are given. If you wish to request a different font, and we own it, just ask.

 

Reorders

You may reorder the same products within 30 days of receiving the original order. After that date, please call for availability. Reorder costs are the increment between your previous quantity and the new total quantity, plus a $10 setup fee.

 

Photo Tips

For items personalized with your photo, please follow these tips:

  • Please send photos in JPG or TIF format. We often can work from PDF and BMP formats as well.
  • Send us the original, unretouched, high quality image. Many email programs automatically send a small version of your image unless you specify to attach highest quality for printing.
  • Please do not crop the image. We will eliminate unwanted objects and backgrounds when we work on your photo.If you have special requests about the crop, just let us know!
  • Recent professional photos DO require a release from the photographer. (10 years old or newer.) Please have the photographer email or mail us with permission to reproduce thier image. Have them mention your name in the release letter.
  • Photo prints can be mailed and will be returned with your order. 107 Hidden Cove, Rossford, OH 43460

 

Billing

When you place an order, your credit card will be charged. If you need to cancel, you need to do it quickly, before we begin work. Art setup charges, and printable PDF files are not refundale.

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